FAQ - Frequently Asked Questions
- BOOM Events
- Jul 31, 2024
- 10 min read
Updated: Mar 28
1. General FAQ
1.1. What do I need to start creating events?
We don't like paperwork here. All you need to set up an account is your email and phone number, which we only need for customer service communication purposes.
1.2 What are your fees and prices?
The BOOM Events platform is completely free to use. You only pay when you sell your ticket. We charge a fee per ticket sold (1 ticket = 0,1 €/$/£) and for the payment gateway (3.9% of the order).
Our prices are the lowest on the market so you will save time and money with us. Check out the complete pricing.
1.3 How is the revenue from sold tickets paid?
The whole process is straightforward. After filling in the necessary information, we will automatically send the money to your account within 5 working days after the event. If you need the money sooner, please contact our Sales team. We are ready to meet your requirements.
1.4 What types of ticket payments do we support?
Customers can pay for tickets by card or via Google or Apple Pay.
1.5 Is creating events and tickets free?
Yes. The entire BOOM Events system is FREE to use. You only pay the fees on the tickets you actually sell.
1.6 What are the options for promoting my event?
We use social networks most often for promotion. It is the most effective and cheapest way to spread awareness of your event and sell as many tickets as possible.
However, we are also open to creating individual packages. For more details on promotional packages and promoting your event, don't hesitate to contact our Sales team directly.
1.7 What about ticket/event refunds?
We charge the same commission for refunded tickets as for sold tickets, i.e. 3.9% + 0,1€/$/£ + VAT.
We always refund the full amount to the visitor.
Order cancellation
The visitor is not legally entitled to any refund of tickets.
If the visitor wishes to return the ticket for any reason and contacts BOOM Events, they will be referred to the event organizer.
You can cancel your order yourself at the individual event. Instructions can be found in the video. Of course, the order can only be refunded if the event proceeds have not yet been paid to the event organizer.
Event refund
Email support@boomevents.org with the name of the specific event you wish to be refunded. Within 2 working days at the latest, we will invalidate all tickets sold and visitors will be sent the money within 10 working days to the account from which they bought the tickets.
The organizer, not BOOM Events, must inform visitors about the event's cancellation.
In case of cancellation, we recommend:
End the pre-sale of tickets.
Change the name of the event to ,, CANCELLED:...".
Include in the description of the event information about a possible refund and that the money will be returned to the account within 10 days.
Inform all customers who have purchased a ticket (contacts can be found in the Orders tab).
1.8 A visitor wants an invoice for tickets - should I write to you?
The invoice - tax document - can only be issued by the organizer of the event.
If this is a frequent request for your event, we recommend adding an email address to the event description where visitors can send their billing information for invoicing.
The invoice is issued by the event organizer, not by BOOM Events.
1.9 How to register payments from BOOM Events for tax purposes? Why haven't I received an invoice for the ticket revenue?
You will account for your revenue from ticket sales as service sales.
For our services, we provide you with an invoice (tax receipt).
This means you will handle two separate processes:
You receive money from ticket buyers—this payment first goes through BOOM Events, and we then transfer the total amount to your account.
You pay for the service provided by BOOM Events (our ticket presale system), for which we issue a tax receipt.
These two transactions are independent of each other.
1.10 What does it mean when an order is "Processing"?
"Processing" orders are those orders that have not been paid. The reasons may be as follows:
The payer does not have online payments enabled in online banking.
The bank account does not have a sufficient balance.
There was an error in the communication between the bank and the payment gateway.
The payer has decided at the last minute that he/she does not wish to purchase the ticket.
Once the order is created, the visitor receives an order confirmation email asking for payment. If the order is not paid within 15 min, a second email will arrive informing the visitor that we still have not received payment.
Other presale companies do not display these orders at all. We see a big advantage in displaying them - visitors who have already clicked on your event once are the easiest to convince to buy. In fact, you can reach the buyer directly thanks to the contact details provided.
1.11 How to create VIP (0 € / "Discounted") tickets?
Free or discounted tickets can be generated in 2 ways:
Discount code
It is suitable for situations where the visitor needs to order the ticket himself (e.g. when choosing a date or time according to their needs).
In the Discount Editor (which you can activate in the Apps & services menu) you can set up discounts according to your needs with different limits, percentages or fixed.
Remember that the discount code always applies to the order, not to the ticket. If you only want the visitor to have 1 free ticket, we recommend using the fixed-amount discount.
Hidden ticket type
This type of ticket is suitable for situations where you only want to send a ready PDF to the visitor.
How to do that?
Create a new ticket type for 0 € and set the slider so the ticket is not visible in the presale.
The ticket type will be displayed in the Cashdesk section (you need to active it in Apps and services). When you want to issue a ticket to a guest at the entrance to the event, just select the desired number of free entries with the "+" sign.
You can add the customer's contact details under this icon:
Finally, you have the option to select the payment method (no payment is actually made) and click the Accept payment and print A4 button - this will automatically send the tickets to the guest's email address you entered in the previous step and open the option to print the tickets.
We recommend that for these types of tickets, you also indicate that you require the names of visitors - when generating the ticket, you must fill in who the VIP ticket is for, which is useful for a better overview.
1.12 Why do I need to fill in the Business Verification?
Once you publish an event, you will receive an email from us, asking you to fill in your business verification. We need this information to verify you, and to send you the sales from your event. If you do not fill them in, we cannot legally do it.
Your documents are safely stored in our system and only our colleague who is in charge of sending the sales, can see them to verify them.
2. BOOM Workspace
2.1 What is Workspace?
Workspace is your account where you set up pre-sales, and create tickets. At the same time, there is an Apps and services menu, where you can activate additional features such as the Cashdesk module, a web order form (Widget) or order marketing services. In Workspace you can also find a database of orders and contacts for your customers.
Other Workspace features:
You can invite multiple users to your Workspace account in the Workspace Settings>Users section, who have different roles and access rights (owner, member, cashier...).
One user can be a member or owner of multiple Workspaces at the same time.
Workspace also includes a Workspace Settings tab with your identification and billing information that we need to know to pay you sales. To get there, click on the name of your Workspace in your left menu.
2.2 What is the My user account tab for?
Under the User account tab, you'll find a summary of all the account information for the account you're logging into Workspace with. Namely:
Email address
First and last name
Phone number
Language localization of your Workspace
You will also find a list of all Workspaces in which you are an owner, member or cashier. You can also change your access password here.
2.3 What types of events can I create?
The BOOM Events platform is most often used by our clients to sell tickets for events. You can create two types of events:
Online (online online lecture, consultation, seminar...)
Offline, taking place at a specific location with personal attendance (concert, festival, prom...)
However, BOOM Events is not a system designed exclusively for event organizers. You can also use it to facilitate the operation of entertainment venues (e.g. water parks), educational institutions (museums) and, in short, anywhere where admission fees are collected. Last but not least, the system is also used by lecturers to sell entertainment/educational courses.
Contact our Sales team at any time for more information.
2.4 What is the Events e-shop for?
Under the Events e-shop button is your publicly accessible sales website, linked to your Workspace. It is where the user can find an overview of your active pre-sales and where they can buy a ticket for one of your events. You can activate the Events e-shop function in the Apps and services menu for free.
2.5 How do I start my pre-sale?
Log in to Workspace. You can use your email address or log in with your Google account.
Go to the Home page or Events overview page and click Create event.
It will take you to Basic settings, where all you need to do is fill in the event image and event name.
Then you need to fill in the date and time of the event and find the address of the venue on Google Maps.
Once you click the purple button, the event draft is created but we need further completion before it can be released to sales.
The system will then take you to the Event detail. You can change the data you have already filled in (image, title, date, address) by clicking on the relevant information in the Event detail. Here we will also see the number of tickets sold, orders, etc. after the sale is released.
Before you can publish and share the event, some info still needs to be set up.
Under the Event settings button, you will see fields where you can add more information about the event. Right at the top, you have the option to add a social media image, which has a slightly different format than the image you've already uploaded.
In the event Description, you can elaborate and nicely entice visitors to your event. You can add links, use different fonts, lists and headings. You can expand the window for writing the description to see all the information.
💡 Tip: If you don't know how to come up with a catchy name and description for your event, try using ChatGPT for inspiration. You can "style" the resulting text later to suit your needs. |
You can also change the URL address of your event according to your needs.
Afterwards, there is the possibility to re-adjust the address and the date of the event. Save everything and under the top right button Preview on E-shop, we can see that all the information has been written into the event.
Thanks to your Contact details, visitors can find out more about you, look up your website or ask for additional info, so be sure not to neglect this part.
Once you go back to Event detail, there will be a glowing purple exclamation mark next to the Tickets & Products button. Once you've set up your products, the exclamation point will disappear and you'll be able to publish and share your event.
To create a ticket, you need to fill its name, currency, price, quantity, and choose from the visibility options for the sale.
If you want to find out more about the Bundles, read an article on them here.
You're done - the pre-sale is ready, and you can start sharing it with your audience. We describe how to make the most of it in the following chapter How to start selling and sharing your event.
2.6 How to share pre-sales to sell as many tickets as possible?
Linking directly to the presale page
Once you've created a presale, you have more options to promote it. The easiest is to link visitors directly to the presale page: Copy the link directly from the browser address bar.
Linking to a page with all active and past presales
However, you can also post the presale on your sales page (Events e-shop) and refer your visitors here. First, you need to activate it in Apps and Services and then it will appear in your left menu. There they can find an overview of all past and planned events and can buy tickets for several events at once.
Our blog article discusses other ways to share pre-sales. In it, you'll learn how to put a sales form (widget) on your website or how to create a QR code with a pre-sale link that you can put on posters promoting your event.
Our marketing services will also help you greatly with sharing your pre-sale. If you'd like to find out more about them, contact our Sales team directly.
2.7 Why do I need to verify my phone number?
We need to ensure we are working with a valid phone number before selling. This information is carefully stored in a secure cloud and is not used for marketing purposes. At most, we use it to communicate about important technical, organizational or other matters.
2.8 How can visitors purchase tickets for my event?
In BOOM Events you can use 5 sales channels:
Events e-shop
Your online website with all your published current and past events, with connected payment gate. It is free of charge.
Event widget
Order form of your event you can embed on your website, connected to a payment gate.
E-shop widget
You can embed your whole E-shop on your website to build your brand and not have to redirect your visitors anywhere.
Widget Calendar
Order form for your event with specific times and dates for visitors to choose from.
Cashdesk
A tool to use during on-spot sales to have all your sales under control.
You can find all of these in your Event detail --> Sales channels and decide, which ones you wish to use. You can also access them in Apps and Services
We hope we've answered your FAQs.
Do you have more questions? Do not hesitate to contact us. We are here for you!
Where to next?
Read more of our blog articles.
